Terms of Sale — OwnSurvey
Version 1.0 · 4 October 2026
1. Who is the seller?
OwnSurvey is sold by e-mark, company registration (CVR) 38100378, Engdraget 28, 6091 Bjert, Denmark (the "Supplier").
- Help, access and setup: support@ownsurvey.pro
- Cancellation and refunds, delivery confirmation and invoices: support@e-mark.tech
These terms apply to all purchases on ownsurvey.pro and are accepted when the buyer completes the purchase in the checkout.
2. Who do the terms apply to?
OwnSurvey is sold to business customers only (the "Customer"). By ordering, the buyer confirms that the purchase is made on behalf of a business.
ownsurvey.pro is for customers established outside Denmark. Customers established in Denmark should order at ownsurvey.dk. By ordering, the Customer confirms that it is established outside Denmark. The Supplier checks the company details the Customer sends before delivery (section 5) and may cancel an order from a customer established in Denmark and refund it in full, directing the Customer to ownsurvey.dk.
3. What does the Customer buy?
The Customer buys a one-time license to OwnSurvey in the edition selected in the checkout:
| Edition | Administrators | Open surveys at the same time |
|---|---|---|
| OwnSurvey Starter | 1 | 1 |
| Starter Team | up to 5 | 1 |
| Enterprise Solo | 1 | up to 5 |
| Enterprise Team | up to 5 | up to 10 |
All editions include an unlimited number of surveys over time, unlimited responses, repeated rounds with comparison of results, and reporting (top 3 and bottom 3 with priority score, overall conclusion and PDF report).
A survey counts towards the number of open surveys only while it is open. A completed survey keeps all its data and can be reopened.
Needs beyond Enterprise Team (more administrators or surveys, or the Customer's own name and branding) are agreed separately.
4. Price and payment
- Prices are in US dollars (USD) and are exclusive of VAT where VAT is payable. The price shown in the checkout is the amount charged at the time of order.
- Payment is by card in the checkout via Stripe. An invoice is sent by email after payment.
- There is no subscription to OwnSurvey. The price is a one-time payment.
- VAT. Customers established in another EU member state provide their company VAT number (section 5, step 1). The Supplier verifies the number (for example in VIES) before delivery. If the Customer is a business in another EU member state with a valid VAT number, the sale is made without Danish VAT under the reverse-charge rules, and the Customer is liable for VAT in its own country. If the VAT number is missing or invalid, or the Customer is otherwise liable for Danish VAT, VAT at the applicable rate is added to the price; the Supplier invoices the VAT amount separately, payable within 14 days, and corrects the original invoice as required. If the VAT amount is not paid within that time, the Supplier may cancel the order and refund the amount paid (section 6).
5. Delivery
- After payment, the Customer sends its company name, address and company/VAT number, the name and email of the person who should get access, and the email address of the Customer's free DashNex membership to support@ownsurvey.pro.
- The Supplier sets up the Customer's solution in a DashNex business account and gives one person from the Customer access to try it with test surveys (no real responses or personal data before the handover, see section 11).
- The handover takes place by agreement and no later than 30 days after the Customer has been given access.
- Before the handover the Supplier sends a delivery confirmation. Once the Customer has confirmed it, the Supplier starts the handover of the business account to the Customer's DashNex membership. The handover is carried out through DashNex, and the Supplier cannot guarantee DashNex's processing time.
The Supplier owns the business account until the handover has taken place.
6. Cancellation and refund
See the Refund Policy. The Customer may cancel and receive a full refund until the Customer has confirmed delivery, and no later than 30 days after the Customer has been given access.
7. License
The Customer receives a non-exclusive license without time limit to use OwnSurvey in the purchased edition in its own business, including for surveys among the Customer's own employees, customers and users. Using the solution externally, for example to deliver surveys to other businesses under its own name, requires a white-label solution, which is agreed separately.
8. Operation and costs after the handover
- After the handover the Customer owns its business account and is responsible for the account, its users and all data in it.
- Hosting and data storage at DashNex are billed by usage (DashNex Credits) directly between the Customer and DashNex. The Customer should switch on auto-recharge, because DashNex may interrupt services if credits run out.
- A custom domain and a sender email address are optional. If the Customer chooses to use its own domain for OwnSurvey, the Customer connects and pays for the domain and for activating a sender email on it.
- The remaining credit balance on the account (up to 1,000 credits, added by the Supplier) transfers with the account at the handover if DashNex transfers it.
9. Support and updates
Email support at support@ownsurvey.pro on setup and use during the test period and until the handover. Maintenance, updates and support after the handover are not included in the license price. If they are offered later, they are agreed separately and in writing.
10. Personal data
The Customer is the data controller for responses and other data in the solution. After the handover the Supplier has no access to data. Before the handover only test surveys without real personal data are used (see section 11), so the Supplier does not process personal data for the Customer in that period.
11. Liability
Until the handover. The Supplier owns and operates the Customer's business account during the test period. In that period the solution is used only for trial with test surveys. The Customer must not collect real responses or personal data in the solution before the handover has taken place. Because only test data is created, loss of data in that period is of no consequence, and the Supplier is not liable for loss of test data.
After the handover. The Customer is responsible for the account, its users and all data in it, see section 8. The Supplier's total liability to the Customer is limited to the amount the Customer has paid for the license, and does not cover indirect loss (for example loss of operations or profit). The limitation does not apply in cases of intent or gross negligence.
12. Governing law and disputes
These terms are governed by Danish law. Disputes are decided by the ordinary Danish courts.
13. Changes
The Supplier may change these terms. The terms that applied on the page at the time of purchase apply to that purchase.